## Order Statuses: | Order Status | **Order Status Identifier** | Description | | --- | --- | --- | | Started | started | Upon creation, an order is in the **Started** status.

The order must have all required components (address, questionnaires, etc) prior to transitioning out of the started status.

To transition out of the started status, the order must be **submitted.**

Your project settings dictate whether orders are **submitted automatically or submitted manually.**

If the order is submitted manually, you will hit the "Submit Order" Endpoint to submit. | | Order Submission | requires_order_submission | \*Dependant on project settings\*

If your project settings take advantage of the submission required, then orders will go to the **Submission Required** and will remain there until you hit the "Submit Order" endpoint. | | Waiting Room | requires_waiting_room_egress | Telegra's internal status for order validation prior to provider review. | | Provider Review | requires_provider_review | The provider will conduct the consultation. | | Affiliate Review | requires_affiliate_review | The practitioner was unable to complete the visit due to no-show, non-answer, or unable to prescribe requested medication. Our team will inform your team of next steps to reach a resolution.

**Upon resolution, your team will move the order back to Waiting Room.** | | Order Processing | requires_order_processing | After consultation, the order will be processed to the pharmacy(ies).

**According to your project settings, this will happen automatically or manually.**

If manual, then you will hit the **Send Order To Pharmacy** endpoint. | | Completed | completed | After sending to the pharmacy, the order is marked as Completed in Telegra. Once tracking is made available, we will update the order with the tracking information. | | Admin Review | requires_admin_review | If there is a system error along the way, it will be moved to Admin Review. Our team will review for resolution. | | Cancelled | cancelled | Used when the order should no longer progress. |

200Retrieve Patient Success