get
https://example.com
GET /v2/jira-apis/request-types — List JSM request types for a group
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|---|---|---|---|
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Returns the live JSM request types for a portal group, including full field metadata. Use externalCaseTypeIdentifier as the requestTypeId when calling POST /v2/cases or POST /v2/cases/actions/create-ticket.
Query parameters
| Parameter | Type | Required | Description |
|---|---|---|---|
groupId | string | Yes | Portal request-type group ID (from GET /v2/jira-apis/request-type-groups) |
Response 200
200{
"success": true,
"data": {
"requestTypes": [
{
"externalCaseTypeIdentifier": "10001",
"name": "General Inquiry",
"description": "General support request",
"helpText": "Use this for anything not covered by the other request types.",
"defaultName": "General Inquiry",
"issueTypeId": "10002",
"serviceDeskId": "1",
"portalId": "1",
"groupIds": ["2"],
"icon": {
"urls": {
"large": "https://telegramd.atlassian.net/rest/api/2/universal_avatar/.../large",
"medium": "https://telegramd.atlassian.net/rest/api/2/universal_avatar/.../medium",
"small": "https://telegramd.atlassian.net/rest/api/2/universal_avatar/.../small",
"xsmall": "https://telegramd.atlassian.net/rest/api/2/universal_avatar/.../xsmall"
},
"iconId": "10500"
},
"restrictionStatus": "none",
"canCreateRequest": true,
"canRaiseOnBehalfOf": true,
"canAddRequestParticipants": true,
"fields": [
{
"name": "Summary",
"description": "",
"externalSystemIdentifier": "summary",
"fieldId": "summary",
"variable": "",
"fieldType": "text",
"required": true,
"defaultValue": null,
"metadata": {
"jiraType": "string",
"type": "text",
"jiraSchema": {},
"isCascading": false,
"options": [],
"inputKind": "text",
"visible": true
}
}
]
}
]
}
}There is no top-level requestTypeId field on a request type — use externalCaseTypeIdentifier. fields[].metadata.options is populated for select-type fields, and fields[].metadata.cascadingInfo is present only when isCascading is true.
Required role
affiliate_super_admin, affiliate_admin, or affiliate_agent