Orders

Order Status	Order Status Identifier	Description
Started	started	Upon creation, an order is in the Started status. The order must have all required components (address, questionnaires, etc) prior to transitioning out of the started status. To transition out of the started status, the order must be submitted. Your project settings dictate whether orders are submitted automatically or submitted manually. If the order is submitted manually, you will hit the "Submit Order" Endpoint to submit.
Order Submission	requires_order_submission	Dependant on project settings If your project settings take advantage of the submission required, then orders will go to the Submission Required and will remain there until you hit the "Submit Order" endpoint.
Waiting Room	requires_waiting_room_egress	Telegra's internal status for order validation prior to provider review.
Provider Review	requires_provider_review	The provider will conduct the consultation.
Affiliate Review	requires_affiliate_review	The practitioner was unable to complete the visit due to no-show, non-answer, or unable to prescribe requested medication. Our team will inform your team of next steps to reach a resolution. Upon resolution, your team will move the order back to Waiting Room.
Order Processing	requires_order_processing	After consultation, the order will be processed to the pharmacy(ies). According to your project settings, this will happen automatically or manually. If manual, then you will hit the Send Order To Pharmacy endpoint.
Completed	completed	After sending to the pharmacy, the order is marked as Completed in Telegra. Once tracking is made available, we will update the order with the tracking information.
Admin Review	requires_admin_review	If there is a system error along the way, it will be moved to Admin Review. Our team will review for resolution.
Cancelled	cancelled	Used when the order should no longer progress.