Communication Events

Communication events are automatically generated by the Telegra system when communication activities occur between patients and your team. These events are sent to configured webhook endpoints for real-time notifications.

Event Types

Patient Communication Events

• patient_communication_unanswered_call - Unanswered Call
• patient_communication_answered_call - Answered Call
• patient_communication_text_message_sent - Text Message Sent
• patient_communication_follow_up_required - Follow Up Required

Message Events

• message-from-admin-practitioner-received - Admin/Practitioner Message