get
https://example.com
GET /v2/cases/{id} — Get case detail
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Returns the detail of a single support case (id or Jira key). Comments and attachments are not embedded in this response — use GET /v2/cases/{id}/actions/details separately.
Required role
affiliate_super_admin, affiliate_admin, or affiliate_agent
Response 200
200{
"success": true,
"data": {
"_id": "case::abc123",
"ticketId": "SUPPORT-42",
"ticketName": "Patient Support Request",
"ticketStatus": "in-progress",
"ticketStatusLabel": "In Progress",
"relatedOrder": "order::abc123",
"reporter": {
"accountId": "5f8a...",
"displayName": "Jane Doe",
"email": "[email protected]",
"user_id": "usr::abc123"
},
"createdBy": {
"displayName": "Jane Doe",
"email": "[email protected]",
"user_id": "usr::abc123"
},
"createdAt": "2026-05-30T14:00:00.000Z",
"resolvedAt": null,
"reopenedAt": null,
"firstResponseTime": null,
"priority": { "name": "High", "id": "2" },
"updatedAt": "2026-05-31T10:00:00.000Z",
"externalCaseUrl": "https://telegramd.atlassian.net/servicedesk/customer/portal/1/SUPPORT-42"
}
}There is no id, jiraKey, summary, description, comments, or attachments field on this response — use ticketId (Jira issue key) and ticketStatus/ticketStatusLabel. See GET /v2/cases for notes on reporter/createdBy/firstResponseTime. To change the reporter, use POST /v2/cases/{id}/actions/reporter.