Intercom Plugin Configuration Guide

Overview

The Intercom integration allows affiliates to provide customer support directly through the Intercom messenger widget on the patient dashboard. This enables patients to communicate with support teams without leaving the Telegra platform.

Prerequisites

Before requesting Intercom integration setup, ensure you have:

An active Intercom account with a workspace set up
Messenger API enabled in your Intercom settings:
- Go to Settings → Channels → Messenger → Install
- Toggle on "Enable the Messenger API to continue installation"
- Toggle on "Enable user traffic for messenger" to start accepting user requests
Admin access to your Intercom workspace to retrieve the App ID

Support

If you need assistance with:

Finding your Intercom App ID
Enabling the Messenger API
Configuring additional Intercom features

Please refer to Intercom's official documentation.

Required Information

To configure the Intercom plugin, provide onboarding support the following:

1. Intercom App ID (Required)

What it is: The unique identifier for your Intercom workspace. This is the primary credential needed to initialize the Intercom messenger widget.

Where to find it:

Log in to your Intercom account
Navigate to Settings → Installation → Install Intercom
Your App ID will be displayed in the installation code snippet
It typically looks like: xxxxxxxx (a string of alphanumeric characters)

Example: abc123def456

Troubleshooting

Issue: Intercom widget not appearing on patient dashboard

Solution: Verify that the Messenger API is enabled in your Intercom settings and that user traffic is enabled

Issue: Requests to Intercom failing

Solution: Ensure "Enable the Messenger API to continue installation" is toggled on in Intercom settings

Issue: Cannot find App ID

Solution: Navigate to Settings → Installation → Install Intercom in your Intercom workspace dashboard