Changelog

Notable changes to the Telegra platform that affect affiliates, their patients, or API integrators.

This page is updated monthly, and whenever a significant customer-facing change ships. Changes to API and webhook payloads are always listed. Internal tooling, infrastructure, and per-account configuration changes are not.

October 9, 2026

• custom_intake_form_completed webhook. Fires once per completed affiliate custom intake form instance (all required questions answered), with a sanitized responses array and intake form identifiers. If the patient finished the form before logging in, delivery waits until they are linked to the account; journey_id is included when the instance has an originating journey. See Custom Intake Form Completed.
• Marketing consent on custom intake forms. A form can mark one Yes/No question as the marketing-consent question; a "Yes" answer records per-affiliate consent and is reflected in patient_marketing_consent on the completion webhook and other v2 payloads. A "No" answer clears it.

September 18, 2026

• Intake link on order_created. The event now carries the patient's intake link as orderLink (order_link in flat payloads), sent only while intake is still outstanding and omitted once it is complete. See Order Created.
• order_visit_required is now subscribable and carries the patient's follow-up visit link in the same fields whenever the link can be generated. See Order Visit Required.
• Both links expire seven days after they are issued. A follow-up sequence running past a week should stop rather than send a dead link.
• Per-journey post-checkout redirect. A journey can send patients to a URL of your choosing after checkout instead of the patient portal, configurable in the journey builder.
• Team management. Affiliate roles and seat assignment are now available in Command.
• Project-scoped communication templates. Email and SMS templates can be overridden per project.
• Orders page overhaul. CSV export, date-range filtering, sub-status display, order tags, and actions to resend intake, checkout, and payment-method links.
• Patient shop tags. System Medication and Supplements tags no longer control shop visibility or appear as filters. Only tags you apply yourself do.
• Unpaid and abandoned checkouts are no longer shown in the patient portal.

September 11, 2026

• Klarna at checkout. Klarna is available as a payment method on Telegra Commerce, with eligibility checks and required disclosures. Enable it from Payment Processors in Command.
• Order lookup by Telegra ID. The order details endpoint now accepts internal Telegra order IDs (order::…) in addition to storefront IDs.
• Shipping details stay in sync. Pharmacy updates to shipping details during fulfilment are written back to the order record.
• Renewal intake. Renewals reuse only the questionnaire instances the template and its products still require, so returning patients are not asked to repeat intake they have already completed.
• Zero-total renewals retain their saved payment method, so a later non-zero renewal charges the correct card.

September 4, 2026

• After-hours automated messaging. Affiliates using clinical messaging can configure an automatic reply for messages received outside business hours.
• Reprice and reissue invoices. Administrators can recompute a closed billing period at current rates, void the original invoice, and issue a replacement. Affected affiliates may receive a voided invoice followed by a replacement.
• Brand Identity: corner radius. A border radius setting applies consistently across the patient portal, journey pages, and checkout.
• No Future Prescriptions questionnaire trigger. Intake is attached to an order only when the patient has no pending future prescription for the mapped products.
• Abandoned cart timing is now a uniform two hours of inactivity for all affiliates.
• Ticket Center and Subscriptions pages in Command gained filtering, sorting, and CSV export.
• Apple Pay and Google Pay buttons are selectable again for affiliates with terms-of-service or privacy-policy URLs configured.
• Webhook health checks now send a POST with a representative payload instead of a GET.

August 28, 2026

• Apple Pay and Google Pay express checkout are available on Telegra Commerce.
• Patient address updates now emit a webhook event.
• Journey attribution. Landing and referrer URLs are captured on journey entry and available for attribution reporting.
• Order confirmation and payment screens are configurable per affiliate, including headings, section visibility, support contact, and brand fonts.
• Legal links in informed consent. Terms of Use and Privacy Policy links render in the consent step.
• Retail pharmacy pickup details are shown in the patient portal for pickup medications.
• Prescription-approved emails are grouped by prescription rather than repeated per item.
• Prescription expiry no longer displays the visit expiration date.

August 14, 2026

• Coupons are supported at checkout.
• Customer service tooling. Case and ticket handling, a conversation timeline, and SLA tracking on chat.
• Fulfilment auto-complete. A daily job completes orders left awaiting fulfilment beyond a configurable age, with a Manager report and CSV export.
• Prescription instructions are included in the prescription-approved webhook payload.
• Rich text in affiliate copy. Payment page, cart, get-started, and thank-you copy accept formatted text, sanitised on save.
• Lab orders can be created and tracked through the platform.
• Public FAQ endpoint for mobile and support surfaces.
• Identity verification accuracy. Crosscheck results are now evaluated correctly during Vouched verification.
• Pharmacy dispatch status from CTRL is reflected on the order, and shipment-detail updates refresh the order timestamp.

July 31, 2026

• Identity verification. Patients can complete a Vouched identity check mid-journey, and a completed verification remains valid for 365 days.
• Post-checkout disqualification. When a post-checkout answer disqualifies a patient on a paid order, the order and any linked subscription are unwound automatically and a refund summary is shown. The post_purchase_disqualification_processed webhook reports the outcome.
• Journey disqualifier flow. Affiliates can define disqualifier logic and an optional redirect for disqualified patients.
• Add-on questionnaires. Journeys can offer add-on products with their own eligibility questionnaire and custom disqualification copy.
• Questionnaire reuse on renewal. Renewals reuse questionnaire instances from the originating journey instead of asking the patient again.
• Two webhook events added: message-from-patient-received and order_reminder_sent. Sample payloads are now published for every public v2 webhook event.
• KPI dashboard. Order, visit, and fulfilment metrics behind the Manager dashboard.
• My Subscriptions is available as a patient portal tab, enabled per affiliate.
• Affiliate support email and logo are configurable, and the logo resolves into outbound email.

June 30, 2026

• Retail pharmacy at checkout. Patients choose a pickup pharmacy during checkout, and an explicit choice is required before the order proceeds.
• Per-variation fulfilment. Each product variation can carry its own fulfilment method, applied through checkout and prescription processing.
• Lab result notifications. Patients are emailed when lab results arrive, configurable per affiliate.
• Portal branding. Portal logos and navigation colours are configurable per affiliate.
• Consent signatures are persisted at pre-checkout, and file uploads are accepted up to 30 MB.
• Pre-checkout uploads by reference. Files upload when selected rather than being carried in the browser, resolving checkout failures on large attachments.
• Order Management V2 API with configurable SLA settings and SLA-aware sorting.
• customInstructions is now returned by the prescriptions endpoint.
• Date-of-birth handling corrected across the patient portal, Command, and pharmacy payloads.