Product update — September 18, 2026

Intake link on order_created. The event now carries the patient's intake link as orderLink (order_link in flat payloads), sent only while intake is still outstanding and omitted once it is complete. See Order Created.
order_visit_required is now subscribable and carries the patient's follow-up visit link in the same fields whenever the link can be generated. See Order Visit Required.
Both links expire seven days after they are issued. A follow-up sequence running past a week should stop rather than send a dead link.
Per-journey post-checkout redirect. A journey can send patients to a URL of your choosing after checkout instead of the patient portal, configurable in the journey builder.
Team management. Affiliate roles and seat assignment are now available in Command.
Project-scoped communication templates. Email and SMS templates can be overridden per project.
Orders page overhaul. CSV export, date-range filtering, sub-status display, order tags, and actions to resend intake, checkout, and payment-method links.
Patient shop tags. System Medication and Supplements tags no longer control shop visibility or appear as filters. Only tags you apply yourself do.
Unpaid and abandoned checkouts are no longer shown in the patient portal.