Product update — August 14, 2026

Coupons are supported at checkout.
Customer service tooling. Case and ticket handling, a conversation timeline, and SLA tracking on chat.
Fulfilment auto-complete. A daily job completes orders left awaiting fulfilment beyond a configurable age, with a Manager report and CSV export.
Prescription instructions are included in the prescription-approved webhook payload.
Rich text in affiliate copy. Payment page, cart, get-started, and thank-you copy accept formatted text, sanitised on save.
Lab orders can be created and tracked through the platform.
Public FAQ endpoint for mobile and support surfaces.
Identity verification accuracy. Crosscheck results are now evaluated correctly during Vouched verification.
Pharmacy dispatch status from CTRL is reflected on the order, and shipment-detail updates refresh the order timestamp.